Cinnabon Introduce
For many New Yorkers, the unmistakable aroma of freshly baked cinnamon rolls is a powerful signal of a truly special treat. That scent often leads to one place: Cinnabon. Located within the massive Palisades Center in West Nyack, this Cinnabon outpost is a go-to spot for those seeking an indulgent and satisfying dessert or a sweet pick-me-up during a long day of shopping. The brand is globally recognized for its commitment to creating ooey-gooey, irresistible cinnamon rolls, and this location brings that same level of decadence to the heart of Rockland County.
Cinnabon's appeal lies in its iconic, simple, and delicious product. Their world-famous Classic Roll, made with warm dough, legendary Makara cinnamon, and signature cream cheese frosting, has become a symbol of comfort and a satisfying indulgence. While Cinnabon is a well-known national chain, its presence at the Palisades Center makes it a familiar and beloved destination for local residents and visitors to the mall. It’s a place to escape the hustle and bustle of shopping and treat yourself to a moment of pure, sugary bliss.
It's important for customers to note that while Cinnabon is a well-established brand, individual store experiences can vary. Some customer feedback for this specific location has highlighted concerns about service and product availability during stated business hours. A recent review mentioned a frustrating experience where a customer arrived shortly after the 10 a.m. opening time only to find no food ready. Another reviewer expressed concerns about the sugar content of the drinks and the healthiness of the products. However, other customers have praised the convenience of grabbing a "good and yummy snack" while at the mall. The goal of this article is to provide a balanced and factual overview based on public information and customer feedback, helping you make an informed decision for your next visit.
Despite some mixed reviews, the Cinnabon brand remains a powerhouse in the dessert world, and for many, the allure of their cinnamon rolls is strong. The consistent quality of the brand’s core product is a major reason for its lasting popularity. For those who love a classic cinnamon roll, a visit to this Cinnabon location offers the familiar taste and comfort that the brand has built its reputation on.
The Cinnabon bakery is situated within the Palisades Center at 1000 Palisades Center Dr, West Nyack, NY 10994, USA. This prime location is a major advantage, as the Palisades Center is one of the most visited malls in America and is a premier shopping, dining, and entertainment destination for the lower Hudson Valley. The mall is conveniently located just 25 miles north of New York City, making it a popular hub for residents throughout the region.
Being inside a major shopping center, the accessibility is excellent. There are numerous parking lots surrounding the mall, offering a vast number of spaces for vehicles. Public transportation options are also available, with various bus routes serving the Palisades Center. This makes it an easy destination to reach whether you're coming from Rockland County, New York City, or other parts of the Tri-State area. The Cinnabon store is an ideal pitstop during a shopping trip, a fun treat after seeing a movie at the mall’s cinema, or a quick grab-and-go snack before heading home.
The Palisades Center location is a key part of the Cinnabon experience, as the brand often thrives in high-traffic venues. Its placement ensures that it's a visible and easily accessible spot for anyone exploring the mall's extensive offerings.
Cinnabon provides a streamlined but satisfying range of services centered around its famous baked goods. Their menu is designed to cater to various cravings, from a quick single treat to a full box for sharing.
- Classic Cinnamon Rolls: The main offering is the world-famous Classic Roll, available in its original size. These rolls are known for their generous size, fresh-baked dough, and signature cream cheese frosting.
- MiniBons and BonBites: For those looking for a smaller treat, Cinnabon offers the MiniBon, a smaller version of the classic, and BonBites, which are bite-sized versions of the cinnamon roll. These are perfect for a quick snack or for sharing.
- Cinnapacks: Customers can purchase Cinnapacks, which are take-home boxes of cinnamon rolls in various sizes. These are often served "ready to heat and eat," complete with heating instructions, making them a great option for parties, family gatherings, or simply stocking up on treats at home.
- Specialty Drinks and Treats: The menu also includes a range of specialty beverages like the frozen blended Chillattas, iced coffees, and classic lemonade. The store also offers other baked goods like CinnaSweeties (bite-sized doughnut treats) and Churro Sticks.
- Catering Services: Cinnabon provides catering services for events, offering trays of classic rolls, BonBites, and other treats, as well as coffee and other drinks. This is a popular option for offices and parties, as one reviewer mentioned, "Everyone loves Cinnabons! A staff favorite treat always!"
It is important to be aware of potential delays or issues with service, as noted in some customer feedback. For catering or special orders, it's always wise to place them in advance and confirm details.
The Cinnabon at Palisades Center has several features and highlights that draw in a steady stream of customers.
- The Signature Classic Roll: The most significant highlight is the iconic Classic Roll itself. Its unique combination of cinnamon, soft dough, and rich frosting is a powerful draw that has made the brand a household name.
- Kosher-Certified Products: A particularly notable feature of this location is that it is certified Kosher. This is a significant benefit for customers who follow specific dietary regulations and is a point of pride for the store.
- Convenient Location: Being inside the Palisades Center mall means it's an easy stop for anyone already at the location for shopping, dining, or entertainment. The high-traffic environment ensures a lively atmosphere.
- Take-Home Options: The availability of Cinnapacks allows customers to bring the Cinnabon experience home. These are perfect for those who want to share the treats or enjoy them later.
While some customers have raised concerns about the healthiness of the products due to the high sugar content and have had negative experiences with service, the brand's core appeal—its signature, delicious rolls—remains a strong selling point. The store's commitment to offering certified Kosher products is also a key feature that sets it apart.
For general inquiries or to place an order, you can contact the Cinnabon at Palisades Center using the details provided.
Address: 1000 Palisades Center Dr, West Nyack, NY 10994, USA
Phone: (845) 709-1146
For locals in the New York region, especially those in the Hudson Valley, the Cinnabon at Palisades Center is a suitable and convenient spot for a specific type of treat. It's not a small, artisan bakery, but a destination for a consistent, classic, and widely beloved indulgence. For shoppers looking for a sweet break, parents treating their kids, or anyone with a craving for a cinnamon roll, Cinnabon provides exactly what they're looking for. The convenience of its location within a major mall, coupled with the brand's reputation for its signature product, makes it a popular choice.
While it's wise to consider the mixed reviews regarding service and to manage expectations about product availability, the fact remains that for a classic cinnamon roll experience, Cinnabon is a leader. Its unique feature of being Kosher-certified also makes it an inclusive option for a broader range of the community. In conclusion, the Cinnabon at Palisades Center is a perfect local spot for anyone who loves the brand's famous cinnamon rolls and is seeking a delicious, sweet escape during their day at the mall.
Cinnabon Details
Service options
- Delivery
- In-store pick-up
- Takeaway
Accessibility
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
Offerings
- Coffee
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Cinnabon Photos










Cinnabon Location
Cinnabon
1000 Palisades Center Dr, West Nyack, NY 10994, USA
Cinnabon Reviews
mallkosherovenbuns
★ 5★ 4★ 3★ 2★ 1Skip this place at all costs. Love Cinnabon from most places but what a waste of a drive. Hours state open at 10am. I got there at 10:16am as the worker was just removing her coat. No food out so I asked if they are no longer open at that location. She asks me what I want. I tell her a cinnamon bun. She says they don’t have that, come back later. I’ll come back, lady- never.
January 12 · V XiùPeople wanna kill me drinks from here is only sugar 🥵Please don't buy nothing nothing is healthy
June 07 · Melida FuentesThis is at the kiosk @ the Palisades Mall (3rd floor). I was just about to place an order for a cinnabon when I noticed that there was a bug walking carefree over the cinnabons on display. After telling the girl both in Spanish and English (3 times!) that there was a bug crawling over the cinnabons she looked at me acknowledging what I said, and her only response was "yeah...okay" then she promptly turned around and completely ignored me walking away!!!! I think that more disgusting than watching a bug walk all over the cinnabons was the dismissive, uninterested, and inappropriate stace that this girl took when I was pointing out what I saw. I won't be shopping there or eating any cinnabons anytime soon!!!🤦🤢🤮 Unfortunately the girl working there didn't have a name tag so I was able to take a picture of her hopefully someone knows who she is and teaches her both customer service and food safety! 🤷
October 30 · Carlos ConcepcionMy children and I visited this location on Monday, April 10. Seems as if the employee was preparing to close in 30 minutes and was not at aĺl cordial. My 10 year old daughter dropped her fork, went back and asked for another and the employee, asked why she needed another and threw it on the counter. Once we arrived to the car we discovered the 2 Cinnabon ourchased were half cooked and we could not eat them, money wasted! I would not recommend this location.
April 11 · Cedric McKoyHaven’t had Cinnabon’s in years, I found this location by smelling the fresh Cinnabon’s in the mall. Which they are always taking out fresh Cinnabon’s from the oven. This location never disappoints - fresh Cinnabon’s, the best shakes, coffee AND kosher certified 🙌🏾🙌🏾
September 19 · Bobby Channan
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