Lily’s Cakes and Confectionary

Lily’s Cakes and Confectionary, a bakery serving the New Jersey community, specializes in custom cakes and confections for various occasions. In the world of personalized baked goods, the ability to bring a customer's vision to life is paramount, and Lily's aims to create cakes that not only look appealing but also taste delicious. For residents in New Jersey, particularly those seeking unique cakes for birthdays, anniversaries, or other special events, Lily's Cakes and Confectionary offers a bespoke service designed to cater to individual preferences and celebratory themes.

The demand for custom cakes often stems from a desire for something more personal and memorable than standard off-the-shelf options. Bakeries like Lily's aim to fill this niche by providing a dedicated service where clients can collaborate on design, flavors, and special messages. The success of such a business hinges on clear communication and reliable execution, ensuring that the final product perfectly matches the customer's expectations for their special day. While the core product is the cake itself, the entire ordering and delivery experience plays a crucial role in customer satisfaction, especially when dealing with custom, time-sensitive creations for celebrations.

The provided address for Lily’s Cakes and Confectionary is 433 E 18th St, Paterson, NJ 07524, USA. This location places it in a residential or mixed-use area within Paterson, a major city in Passaic County, New Jersey. Typically, custom bakeries operating from such addresses might function as home-based businesses or by-appointment studios rather than traditional walk-in storefronts with daily operating hours.

However, it is critically important for New Jersey locals to be aware of significant conflicting information regarding this address and the business's current location, as highlighted by a customer review: "she is no longer in Paterson she moved to Newark 2 years ago and never told me until the day of my cake pick up. She had me waiting at the old address place for 15 minutes and didn't respond to my texts or calls until 5 minutes later and I drove 30 minutes after waiting to get a cake because it was completely her fault since she didn't tell me she changed locations 3 weeks before pick up." This review strongly indicates that the Paterson address may no longer be operational, and the business has relocated to Newark.

Given this, accessibility to Lily's Cakes and Confectionary for local users is highly uncertain based solely on the provided Paterson address. Potential customers should prioritize contacting the bakery directly using the provided phone numbers to confirm the current operational address and to understand their ordering and pick-up procedures before making any travel plans. Relying on an outdated address could lead to significant inconvenience, as illustrated by the customer's experience.

Based on the nature of a custom cake business, Lily’s Cakes and Confectionary would primarily offer personalized baked goods and services tailored to individual orders. While a specific menu isn't provided, typical offerings for such a bakery would include:

• Custom-Designed Cakes: The main service, creating unique cakes for a variety of special occasions such as:
  • Birthday Cakes: Tailored to themes, age, and individual preferences.
  • Wedding Cakes: Multi-tiered, elaborately decorated cakes for matrimonial events.
  • Celebration Cakes: For anniversaries, baby showers, graduations, corporate events, and other milestones.
• Personalized Messages and Decorations: As indicated by the customer review, the ability to write specific messages and execute decorative elements according to client requests.
• Flavor Customization: Clients would likely have options for different cake flavors (e.g., vanilla, chocolate, red velvet), fillings (e.g., fruit purees, mousses, ganaches), and frostings (e.g., buttercream, cream cheese, fondant). The review specifically mentions "dulce de leche," suggesting it's a known flavor option.
• Consultations: Typically, custom cake bakeries offer consultations (in-person or virtual) to discuss design ideas, flavor combinations, and logistical details for complex orders.
• Pick-up Service: Customers would arrange to pick up their finished cakes from the bakery's location. (However, as noted, the actual pick-up location requires direct confirmation due to reported changes.)

The customer review also provides a crucial insight into a specific aspect of their offerings: "if you don't like a lot of layers of dulce de leche on your cake avoid making cakes with this person." This suggests that a generous amount of dulce de leche might be a signature style or default for this flavor at Lily's, which is valuable information for future customers.

Lily's Cakes and Confectionary, as a custom cake bakery, has several potential features and highlights, though these are significantly overshadowed by critical customer feedback regarding operational aspects.

• Custom Cake Specialization: The core feature is its focus on creating custom cakes for special occasions, allowing clients to personalize designs, themes, and flavors for unique celebrations. This is a primary draw for those seeking bespoke baked goods.
• "Taste Good!! 😍😋": A positive customer review explicitly praises the taste, indicating that the actual product delivers on flavor. This is fundamental for any bakery and suggests culinary skill.
• Personalized Messaging Capability: While there was a mix-up in execution, the fact that the service includes writing specific messages on cakes is a key feature for personalized celebrations.
• Potential for Delicious Flavors: The mention of "dulce de leche" suggests the availability of specific, perhaps rich, flavor profiles that appeal to customers looking for certain tastes.

However, it is imperative to highlight the significant operational issues brought to light by a detailed customer review:

• Lack of Communication Regarding Location Change: The most severe issue is the alleged failure to inform a customer about a location change to Newark "until the day of my cake pick up," despite being notified "3 weeks in advance about my order." This represents a profound lapse in customer service and communication.
• Inconvenience Caused by Location Change: The customer was left "waiting at the old address place for 15 minutes" and then had to drive "30 minutes after waiting to get a cake," incurring "gas or the time wasted." This demonstrates a significant disregard for customer time and resources.
• Unresponsive Communication: The review notes a lack of response to texts or calls for "until 5 minutes later" while the customer was waiting, further exacerbating the frustration.
• Incorrect Order Execution (Message): Despite the cake "came out almost the same as I wanted it," the "message on the cake was wrong and not done correctly," indicating an issue with attention to detail for custom requests.
• Unwillingness to Offer Compensation: The customer felt that the bakery "could have given me a discount since the whole situation was completely her fault," highlighting a perceived lack of consideration for the inconvenience caused.
• Specific Flavor Detail: The comment "if you don't like a lot of layers of dulce de leche on your cake avoid making cakes with this person" suggests a particular style or generosity with this filling, which can be a pro or con depending on individual preference.

These operational issues significantly detract from the positive aspects of product taste and highlight a need for improved communication, logistics, and customer consideration.

Given the critical customer feedback regarding location and communication, potential customers are strongly advised to use the following contact information to verify the current address and clarify all ordering and pick-up procedures before placing an order or traveling:

Phone: (201) 895-3912

Mobile Phone: +1 201-895-3912

The provided address is 433 E 18th St, Paterson, NJ 07524, USA, but this should be confirmed as current with the bakery directly.

Lily’s Cakes and Confectionary offers a compelling product for locals in the New Jersey region who are specifically looking for custom-designed cakes for their special events. The positive feedback on taste, "Taste good!! 😍😋," suggests that the culinary aspect of their creations is strong, which is fundamental for any bakery. For New Jersey residents who prioritize a cake that is unique and tailored to their specific celebration, Lily's likely has the artistic capability to deliver on the visual and flavor fronts. The ability to request specific messages and designs adds a personal touch that enhances the celebratory experience.

However, it is absolutely essential for locals to be fully aware of the significant operational challenges highlighted by a recent customer. The reported issues with unexpected location changes, poor communication, unresponsiveness, and subsequent inconvenience (including wasted time and gas), severely impact the overall customer experience. While the cake itself might be "good," a 30-minute drive for an unexpected pick-up at a new, unannounced location, coupled with incorrect messaging, significantly detracts from the value and convenience for a local user. Therefore, while Lily's Cakes and Confectionary holds promise for delicious custom cakes, prospective customers in New Jersey are strongly advised to establish extremely clear communication channels, confirm all logistical details (especially the current address), and potentially discuss contingency plans before committing to an order, to ensure a smooth and satisfying experience.

Lily’s Cakes and Confectionary

433 E 18th St, Paterson, NJ 07524, USA