Auntie Anne's Introduce
For residents across Virginia, particularly those in the **Richmond** and **Henrico County** areas, sometimes the best treats are the simplest ones—warm, comforting, and perfectly baked. **Auntie Anne's** has long been a favorite spot for a quick, satisfying snack, specializing in the unmistakable deliciousness of the soft pretzel. This isn't your traditional neighborhood bakery; it's a specialty shop dedicated to crafting every pretzel with care, right before your eyes.
The location we're highlighting is a convenient stop for anyone shopping or working in the popular **Short Pump** area. Auntie Anne's takes pride in the freshness of its product: every pretzel is **hand-rolled** and **freshly baked** to that signature golden-brown perfection. From the moment you walk by, the aroma of yeast, sugar, and cinnamon is a welcome invitation.
This article serves as a helpful guide for Virginia locals, outlining the services, menu highlights, and accessibility features of the Auntie Anne's location in **West Broad Village**. Whether you're craving a sweet, cinnamon-sugar treat, a savory, cheesy snack, or a quick, affordable lunch, we’ll cover everything you need to know to plan your next visit and enjoy a taste of that famous pretzel dough.
As a reliable option for a **quick visit** and consistently baked products, Auntie Anne’s has secured its place as a go-to spot for families, students, and shoppers navigating the bustling retail landscape of the Richmond suburbs. Its focus on efficiency and a specialized menu means you can rely on a fast and delicious experience every time.
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The Auntie Anne’s location is ideally situated for high accessibility in the western part of the Richmond metro area. You can find this location at **11800 W Broad St K-3, Richmond, VA 23233, USA**. This address places it squarely in the thriving **Short Pump** commercial district, likely within a major shopping center or retail area, making it a highly convenient stop for those running errands, shopping, or taking a break.
For Virginia locals coming from areas like Glen Allen, Innsbrook, or further west, the location on **West Broad Street** offers easy driving access and ample parking. Critically, accessibility features are a priority at this location:
- Wheelchair accessible entrance is provided, ensuring all members of the community can comfortably access the shop.
- Wheelchair accessible parking lot spaces are available, reducing travel distance and increasing convenience for customers with mobility needs.
Its prime spot in a major shopping complex means that it is designed for ease of use, high traffic, and a **quick visit**. Whether you’re heading in for a specific pretzel craving or passing by and stopping on impulse, the location is set up for efficiency and speed, perfect for the busy Virginia lifestyle.
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Auntie Anne's focuses on providing flexible and convenient service options to meet the needs of all its Richmond-area customers.
- Delivery: Customers who can't make it to the physical location can have their favorite pretzels, nuggets, and drinks delivered directly to their home or office, adding a layer of convenience for the local community.
- In-store pickup: Orders can be placed ahead of time and picked up in the store, making the process even faster for those on a tight schedule.
- Takeout: All products are prepared and packaged for easy takeout, perfect for enjoying on the go or taking home to share.
- In-store shopping: Customers can browse the menu, watch the pretzels being made, and place their order directly at the counter.
- NFC mobile payments: To ensure speed and ease of transaction, the shop accepts credit cards, debit cards, and modern NFC mobile payments.
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The menu at Auntie Anne's is built around its signature pretzel dough, offering a variety of flavors and forms to satisfy any craving.
- Freshly Baked Soft Pretzels: The cornerstone of the menu, these hand-rolled delights are baked fresh throughout the day. Key flavors include the classic **Original**, the popular **Cinnamon Sugar**, the savory **Roasted Garlic & Parmesan**, and spicy options like the **Jalapeño** pretzel.
- Pretzel Dogs: A satisfying meal option, these feature Nathan’s Famous® hot dogs wrapped in the signature pretzel dough. Varieties include the **Original Pretzel Dog** and the **Jalapeño & Cheese Pretzel Dog**. Mini versions are also available for lighter fare.
- Pretzel Nuggets and Buckets: For sharing at home or gatherings, the **Pretzel Nuggets** are bite-sized versions of the classic flavors. These can be purchased in **Pretzel Buckets** (Original, Cinnamon Sugar, Pepperoni, or Mini Pretzel Dogs) for parties, sports events, or office treats in the Virginia area.
- Signature Dips: The experience is completed with a selection of perfect dipping sauces, including the sweet **Caramel Dip** and **Sweet Glaze Dip**, and savory choices like **Cheese Dip**, **Hot Salsa Cheese Dip**, and **Marinara Dip**.
- Refreshing Beverages: Auntie Anne's is well-known for its drinks, especially the iconic **Original Lemonade**. They also offer various **Lemonade Mixers**, **Frozen Lemonade Mixers**, and traditional **Coca-Cola® Products**.
- Hand-Rolled Quality: The commitment to the process ensures a consistently delicious product—every pretzel is made by hand and baked to a perfect, soft-on-the-inside, golden-on-the-outside texture.
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For Virginia customers looking for the address, to call ahead for a large order, or to inquire about menu specifics, here is the direct contact information for the Short Pump location:
Address: 11800 W Broad St K-3, Richmond, VA 23233, USA
Phone: (804) 364-9660
Mobile Phone: +1 804-364-9660
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For residents in the **Richmond, Virginia** area, choosing Auntie Anne's is all about guaranteed satisfaction when a specific craving hits. While the store has seen some customer feedback regarding potential menu board inconsistencies and product availability (specifically the Pepperoni Pretzel), the core offering remains a highly compelling choice for several key reasons.
Firstly, it’s about the **freshness and quality of the pretzel itself**. Auntie Anne's has perfected its recipe and process, ensuring that every time you visit, you get a warm, pillowy, and perfectly seasoned pretzel. That consistent quality, from the classic Original to the sweet Sweet Almond, is its biggest draw. It is a unique product that cannot be easily replicated by other Virginia bakeries or snack shops.
Secondly, the establishment provides **maximum convenience for a busy lifestyle**. Located in a major shopping hub and offering services like **delivery**, **in-store pickup**, and accepting **NFC mobile payments**, it’s built for the modern consumer who needs a quick, delicious snack without a long wait. The **Pretzel Dogs** and **Pretzel Buckets** also provide excellent, ready-made options for a quick lunch or for feeding a group.
Thirdly, the product variety extends beyond the simple pretzel, offering savory options like the **Jalapeño** and **Pepperoni** pretzels, and the famous, highly requested **Lemonade** drinks. The combination of sweet, savory, and refreshing beverages makes it a comprehensive snack stop.
While the posted customer reviews indicate there is an opportunity for improved staff training regarding price updates and fulfilling customer requests for all menu items, the demand for their signature products speaks for itself. For an authentic, hand-rolled soft pretzel and a refreshing drink in the **Short Pump area** of Virginia, Auntie Anne’s remains a reliable and highly satisfying destination. It’s the perfect place to treat yourself and your family to that warm, doughy delight.
Auntie Anne's Food & drink
Soft Pretzels
Every Auntie Anne's pretzel is hand-rolled and freshly baked to golden brown perfection.
- Original
Every single pretzel is an original, and freshly baked to raise the standard of snacking.
- Cinnamon Sugar
A soft pretzel hot from the oven, sprinkled with fresh cinnamon, sweet sugar, and handed right over.
- Sweet Almond
This sweet yet salty pretzel is baked fresh and topped with Auntie Anne's own toasted almond crunch.
- Sour Cream & Onion
A hint of sour cream and onion are freshly baked into a warm, soft pretzel for you to savor bite by bite.
- Roasted Garlic & Parmesan
The aroma of garlic and fresh parmesan makes this savory treat the best thing since sliced garlic bread.
- Pepperoni
Crowned with nine scrumptious slices of pepperoni and a savory three-cheese blend freshly baked into a warm, soft pretzel.
- Jalapeño
A pretzel topped with delicious jalapeño peppers, hot from the oven, is a refreshingly spicy treat.
- Raisin
A sweet snacking surprise with fresh raisins baked into warm delicious dough.
Pretzel Nuggets
Bite-sized versions of Auntie Anne's classic pretzel flavors are perfect for sharing.
- Original Pretzel Nuggets
Each pretzel nugget is freshly baked to a golden brown.
- Cinnamon Sugar Pretzel Nuggets
Small and sweet pretzel nuggets, sprinkled with simple cinnamon sugar, can satisfy even the hungriest.
Pretzel Dogs
Enjoy Auntie Anne's famous pretzel dough wrapped around a Nathan’s Famous® hot dog.
- Original Pretzel Dog
Auntie Anne's famous pretzel dough wrapped around a Nathan’s Famous® hot dog is not your average snack.
- Cheese Pretzel Dog
Auntie Anne's famous pretzel dough wrapped around a Nathan’s Famous® hot dog and topped with a simple three-cheese blend.
- Jalapeño & Cheese Pretzel Dog
A crispy three-cheese pretzel, topped with spicy jalapeño slices wrapped around a delicious Nathan’s Famous® hot dog.
- Mini Pretzel Dogs
Mini Pretzel Dogs made with Nathan’s Famous® hot dogs and Auntie Anne's famous pretzel dough pack a bite.
Pretzel Buckets
Freshly baked and golden brown, Auntie Anne's Pretzel Buckets have plenty to go around.
- Original Pretzel Nuggets Bucket
A bucket of Original Pretzel Nuggets is perfect for sharing.
- Cinnamon Sugar Pretzel Nuggets Bucket
Bite-size versions of the sweet Cinnamon Sugar Pretzel in a shareable bucket.
- Pepperoni Pretzel Nuggets Bucket
Perfect for a group, each nugget is topped with a slice of pepperoni and a sprinkle of three-cheese blend.
- Mini Pretzel Dogs Bucket
A fun shareable snack for anyone who loves Nathan’s Famous® hot dogs and Auntie Anne's famous pretzel dough.
Dips
The perfect complement to your Auntie Anne's pretzel.
- Caramel Dip
Sticky Caramel Dip will get on any pretzel’s sweet side.
- Cheese Dip
This is the cheese that’s sure to please any pretzel or pretzel dog. Simply cheesy and delicious.
- Hot Salsa Cheese Dip
Hot Salsa Cheese Dip is the perfect amount of spicy and cheesy.
- Light Cream Cheese Dip
A rich, delicious cream cheese dip to top off a sweet or salty pretzel.
- Marinara Dip
Marinara Dip is the savory, slightly sweet sauce every pretzel craves.
- Sweet Glaze Dip
A creamy sweet glaze for the freshest, warmest batch of pretzels you’ve ever tasted.
- Honey Mustard Dip
Everything goes better with Honey Mustard. But nothing goes quite as well as an Auntie Anne’s pretzel.
Drinks
Enjoy Auntie Anne's refreshing beverages.
- Original Lemonade
Auntie Anne’s very own refreshing lemonade is a sweet way to make any day feel like summer.
- Lemonade Mixers
Auntie Anne’s famous lemonade in fun, fruity flavors, such as Blue Raspberry, Cherry, Mango, and Strawberry.
- Frozen Lemonade Mixers
Enjoy the famous Lemonade Mixer flavors as a frozen treat, such as Blue Raspberry, Cherry, Mango, and Strawberry.
- Lemonade Iced Tea
Auntie Anne’s signature lemonade is mixed with freshly brewed iced tea for a refreshing twist on a classic drink.
- Iced Tea
A refreshing beverage at its best! Auntie Anne’s serves Iced Tea in sweet and unsweet options.
- Coca-Cola® Products
Auntie Anne’s proudly serves Coca-Cola® products to pair perfectly with our pretzels.
Auntie Anne's Details
Service options
- Delivery
- In-store pickup
- In-store shopping
- Takeout
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Auntie Anne's Photos










Auntie Anne's Location
Auntie Anne's
11800 W Broad St K-3, Richmond, VA 23233, USA
Auntie Anne's Reviews
pretzelmallsnacklemonadekidscinnamonmoneycursepepperoniphone
★ 5★ 4★ 3★ 2★ 1The menu board showed a different price than the register charged. It was about $1 per pretzel difference. When I questioned the girl working there (Lucy S) about the difference she said they probably hadn’t updated the boards and there was nothing she could do about it because her manager wasn’t there. She was extremely rude, entitled, and dismissive. I should be able to trust that the posted price is what I will be charged and I certainly don’t need some 18yr old child’s attitude.
May 20 · Caren OnksThe past 6 times that I went to this location and tried to get a pepperoni pretzel they told me they were sold out. I went at different times during the day but somehow they were always sold out. At every other location they always tell me it'll take 2 minutes to make but have never told me they're sold out so it seems like they just don't want to make it. The last time I went I asked if they had any pepperoni pretzels and the lady at the register stared at another girl and they both paused for a second and then she said "we're sold out" again. To all the high school girls that work here and whatever managers allow this laziness, do better. I made $8 an hour in high school frying chicken and didn't even get a chance to make tips and I know you make at least $12 an hour now so just make a pretzel it's not that hard. And tell your owner to allow for tips on the card machine, no one carries cash anymore. I'll gladly tip $5 just for you to take 5 minutes to make my pretzel.
July 30 · Logan Layne***Do Not Spend Your Money Here***Had The Worst experience of my life in this facility today. After requesting a refund for 2 attempted lemonades that were watery I was told by a Manager that “Im not giving you a refund I gave you 2; those things are $10”. I reiterated you didnt Give me anything i tasted them both 1 sip each and did not like it so I would like a refund. She then proceeded to scream and curse at me in front of my children. She called the owner Chris Morgan who also stated he would have given me a refund if i wouldnt have said anything to his manager. They gave me the owners phone number in which I called and he forwarded me to vm. This team and owner need Customer service training and may want to find a new home instead of short pump mall. I have never been treated so horribly in my life over $6. I am appalled and highly dissapointed. Chris Morgan you and your team should be ashamed; review your video footage. Shame on you all Auntie Annies short pump mall. Apparently this service is what they are known for read the reviews.
July 08 · LaToya HoodStandard auntie Anne’s pretzels so expect them to be very buttery and decadent. They’re quite heavy so getting one regular salted (or unsalted) pretzel should fill you for a while. I also like getting their lemonade. Sometimes it can be hit or miss with the level of sweetness (at times it’s too sweet), but it’s typically quite refreshing and the ratio of lemon to water to sugar hits the spot especially on a hot summer day. If you’re looking for a carb-heavy snack to hold you while you’re out shopping, stop by.
August 01 · The Shameless FoodieThe manager was very rude to her customer talking to people with no respect for the business yelling and screaming. The food and drinks was very nasty
July 08 · Geraldine Mckinnon
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