Graze Confections Introduce
**Graze Confections** is a locally listed **Bakery** operating within the **Colorado Springs, CO** community, specializing in baked goods that typically cater to custom and special event orders. The business has a public presence, complete with contact details and a set location, offering standard bakery services with a focus on treats designed for events.
Publicly available information indicates the bakery accepts **Takeout** orders and processes payments via **Credit cards**. This basic structure suggests an operation designed for personalized orders rather than high-volume walk-in traffic. The core of any custom bakery is its ability to deliver on complex requests, such as custom decorated sugar cookies and multi-component catering orders. While the concept aims to provide high-quality, personalized confections, the actual customer experiences, detailed in verified public reviews, highlight significant and consistent challenges in areas of **order accuracy, quality control, communication, and professionalism**. These reported facts, detailed further in the 'Features / Highlights' section, must be considered by any local Colorado user considering placing a custom order with this business.
Graze Confections is situated on **Hawkesbury Dr, Colorado Springs, CO 80911, USA**. This location places the bakery within a specific neighborhood area of Colorado Springs, residing in the 80911 zip code. The nature of a custom bakery often means the physical location is primarily a production site or kitchen, with customer visits focused on pre-arranged pickup.
In terms of physical access, the establishment provides a **Wheelchair accessible parking lot**. This feature ensures that customers with mobility needs have dedicated parking access for the pickup of their orders. As the primary service option is **Takeout**, the overall process is designed for convenience, allowing customers to easily arrive, retrieve their pre-placed order, and depart efficiently. For communication regarding orders, the business provides two direct phone lines: **(719) 684-3073** and the mobile number **+1 719-684-3073**, giving local Colorado users two clear methods for contact regarding their specific order details.
Graze Confections offers a focused set of services common to custom bakeries, centered on personalized baking for events and individual indulgence.
The confirmed services offered include:
- Takeout: Orders are prepared for pickup by the customer at the specified location.
- Custom Baked Goods: As evidenced by customer reviews, the business accepts orders for specialty items such as **custom decorated sugar cookies** and **wedding cakes**.
- Catering Items: The menu extends to larger, non-bakery food items, such as **sandwich spreads** for larger groups.
- Payment Processing: The bakery accepts **Credit cards** for convenient, cashless transactions.
- Direct Communication: Customers can utilize the provided **phone numbers** for direct contact and order inquiries.
The most significant facts and highlights about Graze Confections are derived from detailed public customer reviews, which must be considered by any potential client. These facts speak directly to the business's operational reality.
Key factual points derived from customer experiences include:
- Order Inaccuracy: In a wedding order, a customer reported being **shorted 8 custom cookies** despite paying for 50, and receiving the wrong shape (random instead of a specific cat shape).
- Product Quality and Customization Failure: Cookies were described as looking **"freehanded and rushed,"** and a wedding cake filling was inexplicably **"bright orange icing"** without client consultation, suggesting the use of **"leftover icing."** Sheet cake decoration used **mismatched hot pink pearls** instead of requested white.
- Delivery and Communication Failures: A delivery for a wedding was **two hours late** with minimal communication on the ETA. Another customer reported waiting a week for an invoice and being **ghosted** after being promised a late-night delivery for a child's birthday.
- Inconsistent Custom Sizing: An order for a sandwich spread specified croissants for bread, but the customer received **100 tiny, non-sandwich-sized croissants** instead of standard ones.
- Unprofessional Resolution: After raising issues, a customer was offered a 50% refund on the shorted cookies but the business **failed to acknowledge the missing 8 items** and subsequently **ghosted** the customer when a full refund was requested.
- Stated Ownership: The business is advertised as **vet and women owned**, a fact contrasted by customers with the reported experience of being treated **"like garbage"** and the resulting **"absolute worst experience."**
For local Colorado Springs users wishing to contact Graze Confections to inquire about products or to place an order, the following details are provided:
- Address: Hawkesbury Dr, Colorado Springs, CO 80911, USA
- Phone: (719) 684-3073
- Mobile Phone: +1 719-684-3073
For a Colorado Springs local considering **Graze Confections**, the decision must be made with full awareness of the detailed and severe factual feedback provided by multiple customers. The public record indicates a **high level of risk** associated with custom orders and reliability.
*What is factually available* to choose is a bakery that is located in the 80911 area, accepts credit cards, and provides a wheelchair accessible parking lot. However, potential customers should understand that factual reviews report a pattern of **late or absent delivery, severe order inaccuracies, critical quality control lapses** (e.g., wrong shapes, wrong colors, wrong sizes), and **unprofessional customer service** (ghosting, failing to acknowledge basic errors).
The most responsible factual advice to local Colorado users is to proceed with extreme caution, especially for time-sensitive or custom events like weddings or birthdays, where the described failures caused "a lot of stress on what should have been a special day" and resulted in the "absolute worst experience I have ever had." Any choice to order from this business should be weighed against these documented and highly specific negative experiences regarding quality and reliability.
Graze Confections Details
Service options
- Takeout
- Delivery
Accessibility
- Wheelchair accessible parking lot
Payments
- Credit cards
Graze Confections Photos

Graze Confections Location
Graze Confections
Hawkesbury Dr, Colorado Springs, CO 80911, USA
Graze Confections Reviews
partycookiescommunicationwedding cakeinvoicemessage
★ 5★ 4★ 3★ 2★ 1I am beyond disappointed with my experience ordering from this business. I placed an order for 50 custom sugar cookies decorated like my cats, four months in advance, for my wedding. What I received was not only 8 cookies short (I paid per cookie), but they weren’t even in the shape of cats! The cookies were some random shape, and the cat faces looked freehanded and rushed, with no resemblance to the reference photo I provided. For someone who had four months' notice, I find it unacceptable that she couldn’t even get a simple cat-shaped cookie cutter. It felt like a clear display of negligence and lack of care.Additionally, I ordered a heart-shaped wedding cake, which looked fine on the outside but had bright orange icing inside—yes, bright orange. Who puts orange icing in a wedding cake without checking with the client first? It honestly felt like she just used leftover icing from another project. On top of that, the 1/4 sheet cake I ordered was paper thin, and in some spots, it was basically all icing. To make matters worse, the pearl decorations on the sheet cake didn’t even match the inspiration photo. I requested white pearls, and she used mismatched hot pink ones—another example of a lack of attention to detail.The issues didn't stop there. She delivered the order two hours late with little communication on her ETA. I also ordered a sandwich spread for 20 people and asked for croissants as the bread, but instead, I received 100 tiny croissants instead of normal sandwich-sized ones. A bizarre and frustrating choice.I contacted her to discuss these issues before leaving a review, and she offered me a 50% refund on the cookies but failed to acknowledge that I was shorted 8 of them. She also offered a $300 credit towards a future order, which, after this experience, I would never take her up on. When I asked for a full refund on the cookies, she ghosted me.This entire order was a complete disappointment and caused a lot of stress on what should have been a special day. I wouldn’t recommend this business to anyone.
September 07 · Madison KeanThe absolute worst experience I have ever had. This business is advertised as vet and women owned yet they treat their customers like garbage. I was supposed to have a dozen cookies made for my son’s birthday party. I gave ample time to confirm she was available which she said she was. It took her a whole week to send me an invoice (should have been where I stopped) and then goes out of town to Denver knowing the cookies were supposed to be ready. When I finally heard from her at 9:15 pm she offered to still deliver to which I told her yes only to be ghosted and ignored the rest of the night. I have never been so disrespectful by a business in my life, don’t want RUN away from graze confections!!!
July 13 · Rachel JohnsonBuyer Beware!!!!! Placed an order on January 15 for a 4th birthday party on May 19. I paid the deposit and balance on time. Day of party I was scrambling to get everything together and realized I did not even have a pick up location. I called, no answer, I messaged and they finally answered said something about taking a medication and slept through the texts and call. They said they would deliver the 3 ordered cakes to the venue. Guess who never heard from them again. No response, no apology, absolute silence. I can see the messages were read. What baffles me is why ruin a child’s special birthday? My husband had to go find a cake in the middle of the party because I held out hope too long that this business would come through on their word. So he missed half of the party scrambling for a last minute substitute on a Sunday after I ordered from them in the past and no issues, seems like from the reviews I’m not the only one that had an important milestone. Communication and honesty go a long way and something happened to this once great baker that is sad to see families not have what they have paid for. The birthday cake is a huge memory and it’s hard to go without. Would love to hear from the owner why this happened and to accept responsibility for not providing the service that was paid for.
July 06 · Bianca KrakofskyTerrible experience. I placed my order May 2nd, 2024 for my son’s bday party 5/19/24. I needed a smash cake. I sent over the picture of the cake inspo. Graze Confections sent me an invoice for the order which I paid well in advance on May 8, 2024. I reached out to the FB business page last night 5/18/24 asking what time I could pick up the next day and where… I was left on read but since I did reach out around 9:30pm, I figured it was late so I’d try again the following morning. Fast forward to the next morning, I sent another FB message at 7:11am, 10:40am & 11:06am ALL with no response! I texted the phone number on the fb page and it hasn’t been delivered. I understand things happen sometimes as I too have my own business, but having NO COMMUNICATION whatsoever is not acceptable. This was a waste of my time & money for literally no service to be provided.
May 19 · Alicia ChristinaWent to a birthday party for my friend who ordered from here. She never delivered the cookies and went radio silent on the birthday girl when asked where and when the cookies would be delivered. Felt so bad for my sweet friend who was so excited for her cookies.
August 25 · Constance Davis
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