Mrs. Fields Introduce
For New York locals seeking a familiar and comforting sweet treat, Mrs. Fields at Crossgates Mall in Albany offers a well-known destination for classic cookies and other baked delights. This national chain has long been synonymous with warm, freshly baked cookies, and its presence within one of the Capital Region's prominent shopping centers makes it a convenient stop for shoppers, movie-goers, and anyone with a sweet tooth. While individual experiences can vary, as with any retail establishment, Mrs. Fields generally aims to provide that comforting cookie experience that many have come to expect.
The appeal of Mrs. Fields often lies in its straightforward approach to baking: delivering a variety of beloved cookie flavors. As one customer aptly put it, "Cookie Monster would approve," suggesting a satisfyingly sweet and indulgent product. For New Yorkers looking for a quick and reliable cookie fix, or perhaps a small gift, Mrs. Fields provides a readily accessible option within the bustling mall environment. The aroma of baking cookies is often a powerful draw, inviting passersby to indulge in a classic American treat.
However, it's also important to acknowledge that customer experiences can sometimes diverge from expectations, particularly concerning service and custom orders. While the focus of Mrs. Fields is primarily on their standardized cookie offerings, instances related to special orders, such as cakes, can highlight areas for improvement in communication and order fulfillment. For locals, understanding these nuances can help manage expectations, particularly for larger or customized items, and focus on the core strength of the business: its classic cookies.
Despite challenges that may arise, the enduring presence of Mrs. Fields at Crossgates Mall reflects a general demand for its products. For New York residents who appreciate the convenience and the established taste of their cookies, it continues to be a go-to spot for a quick indulgence. The brand's recognition and its strategic mall location ensure it remains a visible and accessible option for sweet treats in the Albany area.
Location and Accessibility
Mrs. Fields is located at 1 Crossgates Mall Rd, Albany, NY 12203, USA. This places the bakery firmly within Crossgates Mall, one of the largest shopping centers in the Capital Region of New York. The mall's location itself is highly accessible, situated at the intersection of major roadways and easily reachable from various parts of Albany and the surrounding communities.
Crossgates Mall Road provides direct access to the shopping center, which is strategically positioned near the confluence of I-87 (the Adirondack Northway) and I-90 (the New York State Thruway). This ensures excellent connectivity for residents across the entire Capital Region, including areas like Schenectady, Troy, Saratoga Springs, and even further. The mall offers extensive free parking, making it convenient for visitors to drive and park without hassle, regardless of where they are coming from in New York.
Once inside Crossgates Mall, Mrs. Fields is typically located in a high-traffic area, often within a food court or near popular entrances, making it easy to find while shopping. For New York locals, the mall setting provides a convenient one-stop destination for shopping, entertainment, and a sweet treat from Mrs. Fields. Its integration into such a large commercial hub makes it a readily available option for a quick cookie fix or a dessert while out and about.
Services Offered
- Freshly Baked Cookies: A wide variety of classic cookie flavors, often served warm.
- Cookie Cakes: Customizable large cookies decorated for birthdays, celebrations, and special occasions.
- Brownies and Other Baked Treats: Selection of brownies and other individual baked goods.
- Cookie Gift Boxes/Tins: Pre-packaged assortments of cookies, suitable for gifting.
- Beverages: Selection of cold drinks to accompany baked goods.
- Promotional Offers: Frequent deals such as "buy 3 get 1 free," as noted in customer reviews.
- In-store Pickup: Purchase items directly from the counter for immediate enjoyment.
Features / Highlights
- Classic Cookie Flavors: Offers widely recognized and beloved cookie varieties, appealing to a broad audience.
- Warm Service: Cookies are often served warm, enhancing the freshness and taste experience.
- Convenient Mall Location: Situated within a major shopping mall, providing easy access for shoppers and visitors.
- Brand Recognition: As a national chain, Mrs. Fields carries inherent brand recognition and familiarity for many customers.
- Gift Options: Provides pre-packaged and customizable gift solutions, making it easy to purchase treats for others.
- Regular Promotions: Frequent deals and promotions encourage repeat visits and offer value.
- "Cookie Monster Approval": A customer's humorous and positive description indicates the indulgent and satisfying nature of the cookies.
- Preference Over Competitors (for some): One customer noted preferring Mrs. Fields' cookies over Crumbl's, indicating a distinct appeal for certain palates regarding texture and doneness.
Contact Information
Address: 1 Crossgates Mall Rd, Albany, NY 12203, USA
Phone: (518) 918-6255
Mobile Phone: +1 518-918-6255
Conclusion: Why this place is suitable for locals
For New York locals, particularly those in the Albany area and the broader Capital Region, Mrs. Fields at Crossgates Mall remains a suitable and convenient option for satisfying a sweet craving. Its primary appeal lies in its reliable delivery of classic, freshly baked cookies—a comforting and familiar treat that many residents enjoy. The "Cookie Monster would approve" sentiment from a customer perfectly encapsulates the simple, indulgent pleasure that Mrs. Fields aims to provide.
The mall location is a significant advantage, making it an accessible stop for shoppers, movie-goers, or anyone visiting Crossgates. This convenience allows locals to easily incorporate a sweet treat into their daily errands or leisure activities. While some negative experiences, particularly concerning custom cake orders and communication, highlight areas for the business to address, the core offering of individual cookies often meets customer expectations for a quick and satisfying snack.
Ultimately, Mrs. Fields serves as a readily available and recognizable brand within the Capital Region. For New York residents seeking that quintessential warm, soft cookie experience without venturing to a specialized artisan bakery, Mrs. Fields provides a convenient and often satisfying solution. It remains a go-to spot for a familiar sweet treat within the bustling environment of Crossgates Mall, catering to those who appreciate consistency and accessibility in their indulgence.
Mrs. Fields Vibe
Classic Cookies
- Each US$3.99
Our world-famous, original cookies. Baked fresh each day.
- Buy 3, Get 1 US$11.97
- Half Dozen US$23.94
- Buy 6, Get 2 US$23.94
- Dozen US$44.99
Our world-famous, original cookies. Baked fresh each day.
Nibblers
- Each US$1.49
Savor our bite-sized cookie treats
- Half Dozen US$7.94
Savor our bite-sized cookie treats
- Dozen US$14.99
Savor our bite-sized cookie treats
- Baker's Dozen US$0.00
- 24 Count US$28.99
Savor our bite-sized cookie treats
- Buy 40, Get 20 Free US$54.99
Savor our bite-sized cookie treats
- 18 Mini Bucket Nibbler's US$23.99
Mega
- Each US$5.99
Three times the size of our regular cookies for three times the mmmmm!
- Buy 3 Get 1 Free US$17.99
Three times the size of our regular cookies for three times the mmmmm!
- Half Dozen US$29.99
Three times the size of our regular cookies for three times the mmmmm!
- Dozen US$59.99
Three times the size of our regular cookies for three times the mmmmm!
LTO Cookies
- Each US$4.49
- Buy 3 Get 1 Free US$13.47
- Half Dozen US$26.94
- Dozen US$53.99
Big Cookie Cakes
- 14" Heart US$53.99
- 16" Round US$49.99
- Half Sheet US$61.99
- Full Sheet US$91.99
- Cookie Card US$26.99
- 9" Heart US$29.99
- Mini Round US$14.99
- Mini Heart US$14.99
- Mini Egg US$14.99
- 14" Heart W/Window Box US$59.99
- Mini Cookie Cake W/Mini Love Box US$15.99
Double Layer Cakes
- 13" Round - Double US$74.99
- 16" Round - Double US$94.99
- 14" Heart - Double US$99.99
- Half Sheet - Double US$109.99
Frosted Sugar Cookies
- Each US$4.59
Fun, festive and oh so delicious frosted sugar cookies
- Buy 3 Get 1 Free US$13.79
Fun, festive and oh so delicious frosted sugar cookies
- Half Dozen US$27.99
Fun, festive and oh so delicious frosted sugar cookies
- Dozen US$49.99
Fun, festive and oh so delicious frosted sugar cookies
Frosted Cookie Slice
- Each US$7.99
Semi-sweet chocolate chip frosted cookie cake slices with whimsical designs
- Buy 3 Get 1 Free US$23.99
Semi-sweet chocolate chip frosted cookie cake slices with whimsical designs
Cookie Cups
- Each US$4.29
Enjoy frosted chocolate chip cookie cups in cupcake form
- Buy 3 Get 1 Free US$12.87
Enjoy frosted chocolate chip cookie cups in cupcake form
- Half Dozen US$23.99
Enjoy frosted chocolate chip cookie cups in cupcake form
- Dozen US$39.99
Enjoy frosted chocolate chip cookie cups in cupcake form
Mini Cookie Cups
- Each US$1.69
A bite-sized version of our frosted chocolate chip cookie cups
- Half Dozen US$8.99
A bite-sized version of our frosted chocolate chip cookie cups
- Dozen US$16.99
A bite-sized version of our frosted chocolate chip cookie cups
- 24 Count US$32.99
A bite-sized version of our frosted chocolate chip cookie cups
Cookie Sandwiches
- Each US$8.99
Delicious cookie sandwiches made with two cookies and a frosting filling
Mini Cookie Sandwiches
- Each US$3.99
Delicious cookie sandwiches made with two Nibbler cookies and a frosting filling
- Buy 3 Get 1 Free US$8.97
Delicious cookie sandwiches made with two Nibbler cookies and a frosting filling
- Half Dozen US$14.99
Delicious cookie sandwiches made with two Nibbler cookies and a frosting filling
- Dozen US$29.98
Delicious cookie sandwiches made with two Nibbler cookies and a frosting filling
Hand-Dipped Cookies
- Each US$4.99
Discover our hand-dipped chocolate covered cookies
Fudge Brownies
- Each US$4.99
Enjoy freshly baked gourmet brownies
- Buy 2 Get 1 Free US$7.58
Enjoy freshly baked gourmet brownies
- Half Dozen US$24.99
Enjoy freshly baked gourmet brownies
- Dozen US$48.99
Enjoy freshly baked gourmet brownies
Frosted Brownies
- Each US$5.99
Enjoy freshly baked gourmet brownies
- Buy 2 Get 1 Free US$7.98
Enjoy freshly baked gourmet brownies
- Buy 3 Get 1 Free US$17.99
Enjoy freshly baked gourmet brownies
- Half Dozen US$35.99
Enjoy freshly baked gourmet brownies
- Dozen US$69.99
Enjoy freshly baked gourmet brownies
Peanut Butter Dream Bars
- Each US$4.99
Enjoy freshly baked gourmet brownies
- Buy 2 Get 1 Free US$9.98
Enjoy freshly baked gourmet brownies
- Buy 3 Get 1 Free US$14.97
- Half Dozen US$35.99
Enjoy freshly baked gourmet brownies
- Dozen US$48.99
Enjoy freshly baked gourmet brownies
Rocky Mountain Mogals
- Each US$3.99
- Buy 2 Get 1 Free US$7.98
- Buy 3 Get 1 Free US$11.97
- Half Dozen US$15.96
- Dozen US$31.92
Soft Drinks
- 16 Oz. US$2.09
- 20 Oz. US$2.99
- 32 Oz. US$3.99
Bottled Drinks
- Bottled Water - Small US$2.69
- Bottled Water - Large US$2.99
- Bottled Soda - 20 Oz. US$3.59
- Bottled Soda - Can US$1.99
- Energy Drink US$3.69
ICEE
- Regular US$4.99
- Large US$5.99
Frozen Beverages
- Breezer US$9.99
Refreshing smoothies made with your choice of fruit or coffee flavor
- Cookies And Cream Chiller US$10.99
A creamy shake with your choice of our famous cookies blended in
- Brownie Chiller US$10.99
A creamy shake with your choice of our famous brownies blended in
- Mocha Chiller US$8.99
- Iced Coffee
- Iced Latte US$5.99
- Red Velvet Chiller US$9.99
Hot Beverages
- Coffee - 12 Oz. US$2.79
- Coffee - 16 Oz. US$2.99
- Hot Tea - 12 Oz. US$2.49
- Hot Tea - 16 Oz. US$2.79
- Hot Chocolate - 12 Oz. US$2.49
- Hot Chocolate - 16 Oz. US$2.79
- Hot Latte - 12 Oz. US$2.49
- Hot Latte - 16 Oz. US$2.79
- Cappuccino US$7.99
- Espresso US$2.79
Specialty Lemonade
- Regular US$3.99
- Large US$4.99
Milk
- Small US$2.99
- Regular US$3.49
- Large US$3.99
Ice/Water
- Each US$0.00
Bottle Soda Drinks
- Fanta US$3.59
- Strawberry Milk US$3.59
- Chocolate Milk US$3.59
- Coke US$3.59
- Sprite US$3.59
- Canada Dry US$3.59
- Coke Zero Sugar US$3.59
- Minute Maid US$3.59
- Apple Juice US$3.59
- Fair Life Milk US$3.59
- Orange Juice US$3.59
Cookie Tray
- 12 Count US$24.99
Treat your guests with one of our assorted cookie trays
- 24 Count US$49.99
Treat your guests with one of our assorted cookie trays
- 36 Count US$69.99
Treat your guests with one of our assorted cookie trays
Nibblers Tray
- 48 Count US$29.99
Our bite-sized Nibblers® party trays offer something for everyone
- 60 Count US$39.99
Our bite-sized Nibblers® party trays offer something for everyone
- 80 Count US$49.99
Our bite-sized Nibblers® party trays offer something for everyone
- 100 Count US$59.99
Our bite-sized Nibblers® party trays offer something for everyone
- 144 Count US$88.99
Our bite-sized Nibblers® party trays offer something for everyone
Brownie Tray
- 12 Count US$34.99
Chocolate lovers will rejoice at the sight of these decadent brownie trays
- 18 Count US$49.99
Chocolate lovers will rejoice at the sight of these decadent brownie trays
- 36 Count US$99.98
Chocolate lovers will rejoice at the sight of these decadent brownie trays
Assorted Treats Tray
- 12 Cookies & 48 Nibblers US$49.99
Be the hit of the party with a variety of cookies and brownies
- 12 Cookies & 12 Brownies US$59.99
Be the hit of the party with a variety of cookies and brownies
- 24 Cookies & 12 Brownies US$69.99
Be the hit of the party with a variety of cookies and brownies
- 48 Cookies & 24 Brownies US$129.99
Be the hit of the party with a variety of cookies and brownies
- 24 Cookies & 24 Brownies US$89.99
Be the hit of the party with a variety of cookies and brownies
- 36 Cookies & 24 Brownies US$109.99
Be the hit of the party with a variety of cookies and brownies
Cookie Cup Tray
- Mini Cookie Cups - 34 Count US$32.99
- Cookie Cups - 12 Count US$32.99
Cookie Tins
- 6 Count US$19.99
Our signature tin filled with an assortment of Cookies, Nibblers® or Brownies
- 12 Count US$39.99
Our signature tin filled with an assortment of Cookies, Nibblers® or Brownies
- 24 Count US$59.99
Our signature tin filled with an assortment of Cookies, Nibblers® or Brownies
Nibblers Tins
- 24 Count US$19.99
Our signature tin filled with an assortment of Cookies, Nibblers® or Brownies
- 48 Count US$39.99
Our signature tin filled with an assortment of Cookies, Nibblers® or Brownies
- 72 Count US$59.99
Our signature tin filled with an assortment of Cookies, Nibblers® or Brownies
Brownie Tins
- 6 Count US$19.99
Our signature tin filled with an assortment of Cookies, Nibblers® or Brownies
- 12 Count US$39.99
Our signature tin filled with an assortment of Cookies, Nibblers® or Brownies
- 24 Count US$59.99
Our signature tin filled with an assortment of Cookies, Nibblers® or Brownies
Nibbler Bucket
- Mini Bucket With Nibblers US$14.99
Savor our bite-sized cookie treats
Hex Box
- Hex Box With Nibblers US$14.99
Hexagon shaped box filled with assorted bite-sized cookies
VDay Red Heart Tin
- Vday Red Heart Tin W/Nibbers US$49.99
VDay Love Mail Box
- 12 Cookies US$39.99
- 48 Nibblers US$39.99
VDay Convo Heart Box
- 6 Cookies US$29.99
- 24 Nibblers US$29.99
Vday Happy Heart Day Box
- 6 Cookies US$29.99
- 24 Nibblers US$29.99
14" Cookie Cake w/Heart Box
- 14" Cookie Cake W/Heart Box US$59.99
Mini Cookie Cake w/Box
- Mini Cookie Cake W/Box US$15.99
Red Heart Tin
- Large - 16 Cookies US$44.99
- Large - 60 Nibblers US$44.99
- Small - 6 Cookies US$24.99
- Small - 12 Nibblers US$24.99
Love Mail Box
- 12 Cookies US$39.99
- 48 Nibblers US$39.99
Convo Heart Box
- 6 Cookies US$29.99
- 24 Nibblers US$29.99
Happy Heart Day Box
- 6 Cookies US$29.99
- 24 Nibblers US$29.99
Mini Cookie Cups Rose Bouquet
- Mini Cookie Cups Rose Bouquet US$34.99
Mrs. Fields Details
Service options
- Delivery
- In-store pick-up
- On-site services
- Takeaway
Accessibility
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Mrs. Fields Photos




Mrs. Fields Location
Mrs. Fields
1 Crossgates Mall Rd, Albany, NY 12203, USA
Mrs. Fields Reviews
pricecookie cakebrowniessliceschocolate chip cookiesbirthdaymanager
★ 5★ 4★ 3★ 2★ 1Cookie Monster would approve.Was only planning on buying a couple cookies, but the staff member working the shift promoted the buy 3 gets 1 free. However I don't think you get to choose which one you want for free, as she just added another sprinkled butter sugar cookie to the bag. Oh well.Ended up with a peanut butter, cinnamon sugar, and two sprinkled butter sugars. Coming to a little over $15.00, which is comparable to a 4 cookie pack from Crumbl though in Crumbl's case their cookies are massive. (but a little doughy)I imagine these might tase ever better warm, as they were when handed to me, but I waited till I got back home to dig in after dinner. Peanut butter was rich but also very sweet, and had a nice crunch but not overly hard. The cinnamon was a little bit of a let down, not very cinnamony, was expecting something more like cinnamon toast crunch but got the milk the cereal soaked in instead. And those sprinkles, well, they're buttery, as expected, the sprinkles add some pretty colors, and they also had a nice crust with a softer interior.Overall, I enjoyed the cookies more than I do those from Crumbl as they were more to my preference in terms of done-ness. However they are smaller, not constantly made fresh throughout the day, but still priced the same. I'll still award full stars though, they were good enough.
May 09 · iMacOfDeathHad a friend get me a cake for my birthday huge mess up the day of pick up and it wasn’t ready, bring it to me and I got something tht didn’t even resemble the picture, I go and talk to someone in person who said it would be fixed next time. I put in an order two weeks ago for Jan 13th for my granny’s bday. Call tht morning multiple times no answer. I go in for my 130 pickup no recollection of the order. Talked to the owner who says whoever the employee was would be fired and I said it’s not an employee issue it’s a manager issue. He refused to give a refund and I made it very clear I will be going back for one. Do not order here unless u want a cake tht looks like this…. Update I had a lovely manager call me named Victoria who offered a new cake I said I’d prefer a refund but then store owner Thompson called and said he wouldn’t give one bc the cake was out and then also said he wouldn’t offer the new cake tht his manager Victoria offered. He said he would give 20% off next purchase… yes Thompson def coming back for 20% off when u send tht out. There’s a reason it’s a 2 star place.
January 15 · Savannah ClarkAbsolutely terrible cookie cake- it was so stale, it was rock hard. One of the pieces had a really weird chemical taste. And to top it off, $17.26 for 2 slices which is ridiculous.
October 02 · Matt RThe employees are amazing, the manger suck. I got my cookies cake 4 hours after ordering time. Because the manage never told the employees there was an order. And he want to talk to the customer (me) over the phone because he pull over (was during) to talk to me. No apology no nothing. I ask for a refund, he told me I have to Waite till Monday. Since it Sat and there are busy. You think if he knows there are busy he will be at the store or have an acting manger at the store. Nope. Employees are amazing and under part for such management terrible. I miss my event that I was goin to take the cake too, but employees did make me a Beautiful, Cake and my kids enjoy more than they should since I have to Waite to get my refund ( I did not trust would have got or have a hard time getting back)
October 15 · Feiona FeionaVERY DISAPPOINTED!!Have not Ben a long time.was looking forward to getting treats.got small choc.chip cookies n 2 dream bars.all hard and dry n one bar was not a full one.sucks !!I like ur place.even with high prices.i want a good product. NOT HAPPY
January 06 · Penny
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