Mrs. Fields Introduce
Introduction / Overview
For decades, the name **Mrs. Fields** has been synonymous with warm, gooey, classic American cookies, establishing itself as an iconic brand across the United States. In the heart of Los Angeles County, the Mrs. Fields location in **Culver City** maintains this legacy, offering local patrons a delightful array of freshly baked treats, from their famous soft-baked cookies to impressive cookie cakes and more. Situated on Sepulveda Boulevard, this shop transcends the typical grab-and-go experience by offering a blend of nostalgic flavor, casual convenience, and a truly exceptional commitment to customer service, making it a favorite spot for many in the California region.
This location functions as more than just a **cookie shop**; it’s a full-service **bakery, cake shop, coffee shop, and dessert shop**. It caters to a wide range of needs, whether you're looking for a quick, sweet pick-me-up, a custom centerpiece for a celebration, or just a quality cup of coffee to start your day. The business is noted for its casual atmosphere, making it ideal for a **Quick visit**, and it has adapted to the needs of the modern Los Angeles consumer by offering robust **Delivery, In-store pickup, and Takeout** options.
What truly distinguishes the Culver City Mrs. Fields, however, is its staff's dedication to the customer experience. A powerful review from a customer highlights an employee's extraordinary kindness, professionalism, and willingness to **go above and beyond** to accommodate cancellations, reschedules, and even provide **car-side delivery** for a sick child’s cookie cake. This level of personal, empathetic service is a feature that turns a simple purchase into a memorable, six-star experience, demonstrating a leadership and service culture that is truly invaluable in the competitive Southern California market.
Location and Accessibility
The Mrs. Fields bakery is strategically located at **6000 Sepulveda Blvd Ste 1561, Culver City, CA 90230, USA**. This address places it within a high-traffic retail center on Sepulveda Boulevard, a major artery connecting the Westside of Los Angeles. For local users in the Culver City, Ladera Heights, and Westchester areas, the location is central and highly accessible.
A key aspect of this location is that it is situated **inside a mall or large retail complex**. While this provides a centralized, climate-controlled shopping environment, customers should note that picking up large items may require navigating the complex, a detail one customer review noted. However, the overall accessibility features meet high California standards:
- Wheelchair Accessible Entrance: Ensures the shop is welcoming to all patrons.
- Wheelchair Accessible Parking Lot: Provides dedicated spots for convenient access.
- Parking Options: The business benefits from both **Free parking lot** and **Free street parking** availability in the surrounding area, which is a significant advantage in parking-scarce Los Angeles County.
The central location and excellent parking options make Mrs. Fields an easy destination for a planned dessert pickup or a spontaneous treat during a shopping trip. Its placement within the 90230 ZIP code also positions it perfectly for local **delivery** services across the West Los Angeles area.
Services Offered
As a versatile dessert and coffee destination, Mrs. Fields in Culver City offers a comprehensive set of services to fulfill the needs of both individual consumers and those planning events. Their core offerings extend well beyond the basic chocolate chip cookie, encompassing a full spectrum of bakery goods and convenient logistics:
- Retail Sale of Cookies and Baked Goods: A full selection of their classic, fresh-baked cookies, brownies, and mini muffins, available individually or in tins and boxes.
- Custom Cookie Cake Orders: Specializing in large-format desserts, particularly **cookie cakes**, which can be customized with various sizes, shapes (like the 'dinosaur cookie'), and personalized decorations for birthdays and celebrations.
- Coffee Service: Offering a variety of **Coffee** options to pair perfectly with their sweet treats, suitable for a morning boost or an afternoon break.
- Multiple Fulfillment Options: Providing modern convenience through **Delivery**, **In-store pickup** (often preferred for large orders), and standard **Takeout** service for quick purchases.
- Onsite Services: The availability of **Onsite services** suggests the shop can handle last-minute requests or provides a space for minor consumption of items within the retail environment.
- Flexible Payment Solutions: Accepting all major methods, including **Credit cards, Debit cards, and NFC mobile payments**, making transactions quick and effortless for local users.
Features / Highlights
The highlights of the Culver City Mrs. Fields location are twofold: the consistent quality of its iconic product line and, more importantly, the phenomenal level of customer service provided by its team. These features ensure a loyal customer base across Los Angeles:
- Iconic, Reliable Cookie Quality: The brand is known for its classic cookie recipes, a comforting, familiar product that customers rely on for consistent taste, though one review notes an occasional mix-up between milk chocolate chip and semi-sweet varieties, indicating a high expectation for ingredient accuracy.
- Extraordinary Customer Accommodation: Exemplified by the employee named **Emily**, the staff’s willingness to manage multiple reschedules, field text messages, and perform **car-side delivery** for a customer with a sick child showcases a dedication to problem-solving and compassion that is rarely seen in retail.
- Customized Celebration Desserts: The ability to create **super large cookie cakes** (like the half-sheet size mentioned) with specific decorative themes (such as the T-Rex dinosaur) is a major draw for parents and event planners in the LA area seeking a unique and fun alternative to traditional cake.
- Convenient Retail Environment: Being located in a shopping center offers customers the convenience of combining their cookie purchase with other errands or outings.
- Ease of Planning and Payment: The designation for a **Quick visit** and the acceptance of various digital payments cater perfectly to the fast-paced, digital-first preferences of California consumers.
Contact Information
For local patrons in the Culver City area and surrounding Los Angeles communities, here is the essential contact information for Mrs. Fields:
Address: **6000 Sepulveda Blvd Ste 1561, Culver City, CA 90230, USA**
Phone: **(310) 398-2001**
Mobile Phone: **+1 310-398-2001**
Given the shop’s location inside a shopping complex, using the phone number to confirm current hours, large order readiness, and specific pickup instructions is always recommended, especially for those planning a quick visit or a large custom order.
What is worth choosing
For anyone in Southern California searching for the perfect dessert or a reliable catering option, the Mrs. Fields in Culver City is **worth choosing** primarily for the value of **guaranteed customer care** and the **reliability of a custom celebration centerpiece**. While many shops can bake a cookie, very few have demonstrated the level of flexibility, responsiveness, and genuine concern that has been documented by local customers here.
Choosing this Mrs. Fields location means you are not just buying a cookie; you are investing in a service experience that can adapt to the unpredictable nature of life, a crucial factor for busy Los Angeles families and professionals. The customer review that gave the experience "6 or 7 stars" specifically cited the employee's willingness to go the extra mile during a family health crisis, proving that this shop offers an emotional component of service that far outweighs the cost of the product.
Furthermore, if you need a show-stopping, highly personalized dessert that is a delicious alternative to a traditional cake, the **custom cookie cakes** are an undeniable feature. The ability to easily place orders, make last-minute changes, and utilize convenient payment methods adds layers of practicality. While all consumers appreciate a perfectly baked **Milk Chocolate Chip cookie**, the peace of mind that comes with knowing the staff will handle your order with professionalism and courtesy, as demonstrated with the car-side delivery, is the most compelling reason to make Mrs. Fields in Culver City your preferred local bakery and dessert shop.
Mrs. Fields Details
Service options
- Delivery
- In-store pickup
- Onsite services
- Takeout
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Offerings
- Coffee
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- Free parking lot
- Free street parking
Mrs. Fields Photos










Mrs. Fields Location
Mrs. Fields
6000 Sepulveda Blvd Ste 1561, Culver City, CA 90230, USA
Mrs. Fields Reviews
cookiesmall
★ 5★ 4★ 3★ 2★ 1I'd give this place 6 or 7 stars if I could.My son just turned 3. His words, "Mama, no cake, only dinosaur cookie." Now he had never had a dinosaur cookie before but I knew that Mrs. Fields was exactly what we needed.When I called and placed my order with Emily. She was kind, professional and so helpful. She had me text her a picture of what he wanted.My son has a rare disease and gets sick quite often. The weekend of his birthday he had a 104 fever and I needed to cancel everything the cookie cake, bounce house etc.Though short notice, I reached out to Emily. I had her number from texting the dinosaur image. She was kind, concerned and courteous. She allowed me to reschedule his cookie cake for another weekend.I rescheduled it to this weekend and planned to pick up order October 3rd. Sunday morning we wake up and my son had 103.7 fever.🤦🏻♀️ ugh! Goodness how am I going to cancel again. Bounce House was already delivered outside and my poor son was too sick to even walk nevermind bounce. I was worried about how to still make this day special because no kid wants to watch a bounce house from the window they can't play in. I decided to pick up the cake myself because my sister who was supposed to get it but canceled bc my son was ill. Emily was again flexible, responsive to my texts, and helpful regarding changing times and accommodating.I drove 40 mins to pick it up and when I arrived realized the store was inside a mall, not in a store front like I had expected. But I had my sick, blazing fever, son in the car with me. And- he had no shoes. There was no way I could carry him and this huge cookie cake (half sheet) through the mall. Plus, he is sick.I called the store- Emily picked up and I explained. She said, "Let me ask my boss if I can bring it out to you and I will text you!"That was the moment I realized Emily who had been so helpful was not the owner of the store but worked there.Within 5 minutes my cellphone was ringing, it was Emily who delivered the cake to my car so I didn't have to take my son inside.As a leader, professionally, to see an employee be that committed and willing to go above and beyond for clients is HUGE. I hope that Emily feels appreciated and respected at work. I hope her boss knows what an amazing employee she is. Emily did not have to do any of the things that she did- fielding texts, making arrangements and rearrangements, etc. I am so grateful for her kindness and 100 percent recommended using this Mrs. Fields location to place your orders.On top of all of that amazing kindness. My son was SO excited to see a T rex on his super large cookie and it was delicious! While he was too sick to bounce or celebrate- the day was saved with cookie cake.. Emily did an amazing job decorating the cookie too (picture included)! In times like this, companies are more than lucky to have employees like Emily. I hope they understand and appreciate her!!!
October 04 · Jennifer VelezI ordered 2 Milk Chocolate Chip cookies, yesterday, through Uber Eats. I wish I'd checked my cookies, before rating them so well on Uber Eats. They gave me 2 Semi-Sweet Chocolate Chip cookies. You can't fool people who actually know the difference. I won't be ordering from this store ever again. Swindlers!
November 04 · Mimi EnoGreat cookies. Yes its a chain and they dont make the cookies from scratch per-say but.... they have a fresh baked flavor and taste pretty good. They need to have a Starbucks like RIGHT next to them and that would be a great combo. Generally there isnt much of a line and its pretty easy to get in and out with some cookies to eat while wandering the rest of the mall. Great place, love the smell of the cookies when passing by
September 09 · Jason HI came and purchased a Halloween cake for my daughter to take to her class and it is very nice.My daughter agreed to bring something for the Halloween party in class so my wife thought of an idea of a cookie cake and my daughter was fascinated with the idea.We preordered it and I went to pick it up last night. It came out much nicer than I could have even imagined.My daughter loved it and she just came from school saying that the cake was a real hit with all of her classmates. As long as she is happy, then I am happy and I want to thank Mrs. Fields for the wonderful cookie cake!
October 31 · Jesse YoungI ordered chocolate chip cookies, since I had not had one for 2 months, I was so excited. But, very disappointing. The cookies were hard and uneventful. I actually had better cookies from Subway. It's cost more than it's worth.
March 01 · Lyric Joseph-Armstrong
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